SMOKE HUB

• Images Used Are for Illustration purposes only!!! • You must be 18 years of age or older to utilize this website. • The offering on this website is available to South African clients only. • Smoke Hub takes responsibility for all aspects relating to the transaction including the sale of goods and services sold on this website, customer service and support, dispute resolution, and delivery of goods • Smoke Hub may, in its sole discretion, change this agreement or any part thereof at any time without notice. Product Description and Illustrations • All products provided on the site are priced per item (e.g., Coils sold are priced per coil not a box in its entirety) • Images used are solely for illustration purposes only. Smoke Hub takes no responsibility for the product not being a replica of the illustration provided. • All coils/pods have a descriptive option when choosing resistance, Smoke Hub holds no responsibility for errors made by you. E & OE Errors and Omissions Excepted: Smoke Hub states that the pricing, product description, and/or other content displayed on the website may contain mistakes or may not include details.

DELIVERY POLICY Kindly note prior to the commencement of delivery, processing, and packing takes up to 2 days to consolidate the order, in accordance with our Delivery Policy. 1. EFT payments require proof of payment and clearance before the commencement of delivery. 2. Local delivery: • We are now offering a professional external courier service Door to Door within a 5km radius of our Overport store. • Kindly note our 5km radius same-day service is subject to weather conditions for bike travel. • This is subject to Availability of the courier within a specific area. • The time at which the order is placed, accepted between 8.30 am to 6 pm. • Orders placed on weekends will commence delivery on the next business day. • If the delivery is unsuccessful due to reasons not pertaining to Smoke Hub, the customer will be liable to pay any additional fees. • This is based on The Duration required to consolidate and process the order. • Orders placed on weekends or public holidays will only commence delivery on the following business day. 3. Outlying Areas/ Domestic Delivery: (Please Contact Us If You Are Unsure If Your Area Falls into This Category Before Selecting Delivery Option) • This is subject to Orders being shipped using a third-party courier service (Aramex, Pudo unless otherwise stipulated). •Delivery generally takes up to 4-5 business days depending on the area chosen, Delivery time is subject to the completion of the processing period. 4. Free Delivery: (Orders for Min R1500+) To major City Center Only • This is subject to the Location chosen for delivery. • Free Delivery is Economy delivery thus the same application applies. 5. Local Pick-up: • This is subject to the Store chosen for pick-ups and the availability of stock. • Should the order be required at a different store for pick-up, A waiting period of 2-3 days applies. The store you chose for pick-up should be contacted to make an arrangement in case you change location. RETURNS POLICY 1. Any Vape device returned to us needs to be within the 3-month warranty period (90 days), subject to the warranty claim terms and conditions. The following needs to be adhered to: • The original packaging needs to be intact and returned with the vape device. • Proof of purchase/ Order number needs to be included with the return of the vape device. 2. Disposable pod devices do not carry a warranty once it has left the premises. • Disposable pod devices need to be tested in-store upon purchase. 3. E-liquids are consumable products and therefore can not be returned after the purchase. • Be advised that any products suggested by a staff member is only a recommendation and can not be returned based on that information. • This is mainly due to hygiene issues. 4. Pre-built/ Sub-ohm coils are not subject to return or refund once purchased. • The lifespan of a coil is based on personal usage and the type of e-liquid used. • Not every coil is the same, therefore estimations given by staff in-store are based on a general consensus. • Unless tested in-store and found to be defective upon usage.